FAQ's

How can I contact TenzoCraft?
You can email us at support@tenzocraft.com where our customer service team will be happy to help you with whatever you need!

 

How does The Anchor help with breathing and relaxation?
We breathe over 23,000 times a day—mostly without thinking. The Anchor is a wearable tool that turns mindful breathing into a daily habit. In stressful moments or restless nights, it helps slow your breath and bring calm, instantly.

 

Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

 

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

What is The Anchor?
The Anchor is a breathing necklace designed to help you manage stress and anxiety by encouraging slower, more mindful exhalations.

 

Is there any science behind it?
Yes. Slowing your exhale is proven to calm the nervous system and lower stress. The Anchor helps you do that more consistently by making it part of your daily routine.

 

Can it help with quitting smoking or vaping?
Absolutely. Many users find The Anchor a helpful hand-to-mouth replacement that eases the habit of smoking or vaping while supporting better breathing.

 

When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

How do I clean The Anchor?
Rinse it with warm water and mild soap, then dry thoroughly. For deeper cleaning, use rubbing alcohol and a cotton swab.